Privacy Policy

1. Information We Collect

When you interact with the okgk platform — whether browsing, registering, depositing, playing games, or contacting support — certain categories of personal data are collected. The nature of the data collected depends on the type of interaction and the services you use.

Registration and Account Data

During the account creation process, okgk collects the following information directly from you: your full legal name as it appears on your government-issued identification; your date of birth; your residential address in Bangladesh (including division, district, and postal code); a valid email address; a mobile phone number associated with your bKash, Nagad, or Rocket account; and a username of your choosing. This information is mandatory — accounts cannot be created or maintained without it.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may request copies of government-issued identity documents. Acceptable documents include the Bangladesh National Identity Card (NID), a valid Bangladeshi passport, or a valid Bangladesh driving licence. In some cases, we may also request a proof of residential address such as a recent utility bill or bank statement issued within the previous 90 days. All KYC documents are handled and stored with the highest level of security and confidentiality.

Financial and Transaction Data

okgk records all financial transactions conducted through your account, including deposit amounts, withdrawal requests, bet stakes, game results, and bonus activity. We do not store full mobile banking account numbers or PINs. Transaction records are maintained to allow accurate account balance management, dispute resolution, and regulatory compliance.

Technical and Usage Data

When you access the okgk platform, our servers automatically collect certain technical data. This includes your IP address, device type and operating system, browser type and version, session timestamps (login and logout times in Bangladesh Standard Time), pages visited within the platform, game sessions played, and any error logs generated during your session. This data is used for platform security, fraud prevention, and service improvement purposes.

Communications Data

If you contact our customer support team via live chat, email, or any other channel, we retain a record of that correspondence — including the content of your messages and any attachments you provide. These records are used to resolve your query, maintain service quality, and comply with our regulatory obligations. Support communications are retained for a minimum of 12 months following the closure of each support ticket.

Summary of Data Categories Collected

2. How We Use Your Data

okgk processes your personal data only for specified, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The following describes the primary purposes for which your data is used and the legal basis that justifies each use.

Account Management and Service Delivery

The most fundamental use of your data is to create and maintain your okgk account, authenticate your identity at login, process your deposits and withdrawals via bKash, Nagad, and Rocket, display your transaction history and balance, and deliver the gaming and betting services you have requested. Without this processing, the okgk platform cannot function for you as an individual player.

Identity Verification and Compliance

We use your identity and KYC data to verify that you meet our eligibility requirements — most critically the 18+ age restriction — and to satisfy our anti-money-laundering (AML) and fraud prevention obligations. This processing is necessary for legal compliance and the protection of our platform's integrity. Players who do not complete verification when requested may have their withdrawal access restricted until verification is successfully completed.

Responsible Gaming Monitoring

okgk uses account activity data — including deposit frequency, session duration, and betting patterns — to monitor for indicators of problem gambling behaviour. Where our responsible gaming systems flag a concern, we may proactively reach out to the player in question or apply protective measures such as a temporary deposit limit review. This processing is carried out in the interest of player welfare and is a core part of our responsible gaming commitment.

Fraud Detection and Platform Security

Technical data including IP addresses, device fingerprints, and login patterns is used by our security systems to detect and prevent fraudulent activity — including multiple account creation, bonus abuse, and unauthorised account access. This processing is essential to maintaining a fair and secure platform environment for all genuine players.

Customer Support

Communications data and account history are used by our support team to understand the context of your query, retrieve relevant account information, and resolve disputes or technical issues efficiently. Support staff access only the data that is necessary to address your specific request.

Platform Improvement and Analytics

Anonymised and aggregated usage data is used to analyse platform performance, identify popular games and features, and guide future development decisions. This analysis does not involve personally identifying individual players — data used for analytics purposes is aggregated at a population level before analysis is conducted.

Promotional Communications

With your explicit consent at the time of account registration, okgk may send you promotional emails or in-platform notifications about bonuses, special offers, new game launches, or seasonal promotions relevant to the Bangladesh market. You may withdraw your consent to promotional communications at any time by contacting our support team, after which okgk will cease sending promotional messages within 5 business days.

3. Data Sharing and Third Parties

okgk does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Data is shared with external parties only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose.

Payment Processing Partners

To process your deposits and withdrawals, okgk shares the minimum necessary transaction data with our payment processing partners, which currently include bKash, Nagad, Rocket, and Upay. This data exchange is limited to transaction identifiers, amounts, and account references required to complete each individual transaction. These partners operate under their own privacy policies and are bound by Bangladesh financial data protection requirements.

Identity Verification Providers

Where automated KYC verification services are used, your identity document images and biometric data extracted from those documents may be processed by a third-party identity verification provider. Any such provider is contractually required to process your data solely for identity verification purposes, to apply equivalent security standards to those used by okgk, and to delete your data once the verification process is complete.

Game Software Providers

The games available on the okgk platform are supplied by third-party game providers including Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate the game servers and receive game session data — such as bet amounts, game results, and session timestamps — in order to deliver the game experience and maintain certified game logs. Game providers do not receive your name, contact details, or payment information.

Legal and Regulatory Disclosure

okgk may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we are required to do so by applicable law, a valid court order, or a lawful regulatory request. In such cases, okgk will disclose only the data specifically required by the relevant legal instrument and will notify you of the disclosure where permitted to do so by law.

Business Transfers

In the event that okgk undergoes a merger, acquisition, or sale of all or a significant part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, we will notify affected players via their registered email address in advance and ensure that the receiving entity commits to handling your data in accordance with the standards set out in this Privacy Policy.

4. Cookies and Tracking Technologies

The okgk website uses cookies and similar browser-based storage technologies to operate core platform functions and to understand how players interact with the site. This section explains the types of cookies we use, their purpose, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files that are placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login status, language preferences, and session activity — so that the site functions correctly and your experience is consistent across pages. Cookies set by the website you are visiting are called first-party cookies; those set by third-party services embedded in the page are called third-party cookies.

Cookies Used by okgk

Cookies We Do Not Use

okgk does not deploy advertising cookies, third-party retargeting pixels, social media tracking scripts, or any cross-site profiling technologies. We do not use cookies to build advertising profiles or to track your behaviour on other websites after you leave the okgk platform.

Managing Your Cookie Preferences

You can manage, restrict, or delete cookies through your browser's settings at any time. Note that disabling essential or authentication cookies will impair your ability to log in and use the platform correctly. Analytics and preference cookies can be disabled without affecting core platform functionality. Consult your browser's help documentation for specific instructions on managing cookie settings for your device.

5. Data Retention and Storage

okgk retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and accounting obligations. The following retention schedule describes how long different categories of data are held.

Active Account Data

While your okgk account remains open and active, we retain all categories of account data — including identity information, contact details, transaction history, game logs, and support communications — for the full duration of the account's active life. This data is necessary to operate your account and provide you with access to platform services.

Post-Closure Retention

Following the closure of your okgk account — whether voluntary or actioned by okgk — personal data is retained for a period of five (5) years from the date of closure. This retention period is necessary to meet our anti-money-laundering record-keeping obligations, to allow investigation of any dispute or complaint raised after account closure, and to respond to lawful requests from regulatory or law enforcement bodies.

KYC Document Retention

Identity verification documents — including NID scans, passport copies, and proof of address documents — are retained for the same five-year post-closure period described above. After this period has elapsed, KYC documents are securely and irreversibly deleted from our systems unless a specific legal hold is in place requiring extended retention.

Communications Data Retention

Customer support chat logs and email correspondence are retained for a minimum of two (2) years from the date of the final message in each support conversation. This retention period allows us to review previous interactions when investigating related queries and to maintain quality assurance records.

Data Storage Location

okgk stores player data on secure servers. All data is stored with encryption at rest and in transit. Access to stored personal data is restricted on a strict need-to-know basis, with access logs maintained for all interactions with personal data storage systems.

6. Your Privacy Rights

As a registered player on the okgk platform, you hold specific rights in relation to the personal data we hold about you. okgk is committed to honouring these rights promptly and transparently. To exercise any of the rights described in this section, please contact our support team via live chat and identify yourself with your registered email address and username.

Right to Access

You have the right to request a copy of the personal data that okgk holds about you. Upon receiving a verified access request, we will compile and provide a full data export covering all categories of personal data described in Section 1 of this Policy. Access requests are fulfilled within 30 calendar days.

Right to Correction

If any personal data held on your account is inaccurate or out of date, you have the right to request that it be corrected. Minor corrections — such as updating your email address or mobile number — can be made directly through your account settings. Corrections to identity data (such as your legal name or date of birth) require supporting documentation and are processed by our compliance team within 14 business days.

Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and no overriding legal basis for continued processing exists. As noted in Section 5, deletion requests are subject to legal retention requirements and cannot be fulfilled where data is subject to an active regulatory hold or unresolved financial claim.

Right to Restrict Processing

You may request that okgk restricts the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing pending verification of whether our legitimate interests override your rights. During any restriction period, your data will be stored but not actively processed beyond what is necessary for the maintenance of the restriction itself.

Right to Object to Direct Marketing

You have an unconditional right to object to the use of your personal data for direct marketing purposes, including promotional emails and in-platform bonus notifications. To opt out of all marketing communications from okgk, contact our support team. All marketing communications will cease within 5 business days of receiving your objection.

How to Exercise Your Rights

All privacy rights requests should be submitted to our support team via live chat or by emailing [email protected] (plain text — not a clickable link) with the subject line "Privacy Rights Request". Please include your registered username and the email address associated with your account so that your identity can be verified before the request is processed.

7. Data Security Measures

okgk applies a layered security framework to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and unlawful disclosure. Security is not treated as a single feature but as an ongoing operational discipline that permeates every aspect of how the platform handles data.

Encryption

All data in transit between your device and the okgk platform is encrypted using TLS 1.2 or higher. Data at rest — including stored personal records, financial transaction logs, and KYC documents — is encrypted using AES-256 encryption. Encryption keys are managed separately from the encrypted data and are rotated on a defined schedule.

Access Controls

Access to personal data within okgk's internal systems is governed by strict role-based access controls. Staff members can only access the categories of personal data that are necessary for their specific job function. All internal data access is logged, and access logs are reviewed regularly for anomalous activity. Administrative access to core data systems requires multi-factor authentication.

Fraud and Intrusion Detection

okgk operates real-time monitoring systems that flag unusual account activity — including login attempts from unfamiliar devices or locations, rapid successive failed login attempts, and abnormal transaction patterns. Flagged activity triggers an automated security review and, where necessary, a temporary account hold pending player verification.

Security Incident Response

In the event of a confirmed data security incident that affects your personal data, okgk will notify affected players via their registered email address within 72 hours of the incident being confirmed. Notification will describe the nature of the incident, the categories of data affected, the likely consequences, and the steps okgk has taken or will take to mitigate the impact. Serious incidents will also be reported to relevant authorities as required by applicable law.

8. Changes to This Policy

okgk reserves the right to update, revise, or replace this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, business practices, or platform functionality. The effective date at the top of this document reflects the date on which the most recent version came into force.

Notification of Material Changes

Where changes to this Privacy Policy are material — meaning they significantly affect the way we collect, use, or share your personal data — we will notify registered players via the email address associated with their account at least 14 days before the revised Policy takes effect. The notification will summarise the key changes and provide a link to the full updated document.

Continued Use Constitutes Acceptance

Your continued use of the okgk platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must stop using the platform and may request account closure by contacting our support team. okgk will honour such requests under the account closure provisions described in the Terms & Conditions.

Contact for Privacy Enquiries

If you have any questions, concerns, or feedback about this Privacy Policy or the way in which okgk handles your personal data, please contact our support team at any time via live chat. You may also write to us by email at [email protected] (plain text — not a clickable link) with the subject line "Privacy Enquiry". We aim to respond to all privacy-related enquiries within 2 business days during Bangladesh Standard Time (BST, UTC+6) business hours.